Faren Marie Coday
[email protected]
(765)-623-5686
1902 Canary Court Apartment F
Indianapolis, IN
Twitter: @LucyLightning
Facebook: www.facebook.com/LucyLightning
[email protected]
(765)-623-5686
1902 Canary Court Apartment F
Indianapolis, IN
Twitter: @LucyLightning
Facebook: www.facebook.com/LucyLightning
Education
Indiana State University
2007-2014, Bachelor Of Science:
Communications, Creative Writing
Volunteer & Work Experience
Musician’s Friend
Team Lead, August 2015— present
Quality Assurance, May 2015—August 2015
Sales, November 2014 — May 2015
Gen Con, LLC.
Executive Assistant to Vice President (Volunteer) 2014-present
Hot Topic
Key Holder 2013-present
Course Hero
Intern 2013
Accomplishments
Skills
Indiana State University
2007-2014, Bachelor Of Science:
Communications, Creative Writing
Volunteer & Work Experience
Musician’s Friend
Team Lead, August 2015— present
- Lead a team of 10+ to hit company and department sales goals
- Keep track of employees’ attendance and adherence to company policies
- Coach employees on policies, product knowledge, and sales.
- Delegate tasks and projects to fulfill daily workload.
Quality Assurance, May 2015—August 2015
- Monitored calls, chats, and emails
- Provided feedback to all departments about their agents’ work.
- Utilized sales and product knowledge to give quality feedback.
Sales, November 2014 — May 2015
- Executed sales through the use of product knowledge
- Assisted customers with their Guitar Center account and purchases.
- Troubleshoot technical issues.
Gen Con, LLC.
Executive Assistant to Vice President (Volunteer) 2014-present
- Talk to vendors and sort out complaints
- Played a key role in developing a new program at Gen Con ‘14, the Family Fun Day Button Program
- Lead a group of 14 volunteers to successfully accomplish tasks to better the program
- Create schedules for the group of volunteers.
- Compile data from the Convention that will better future Gen Cons
Hot Topic
Key Holder 2013-present
- Supervise sales associates on the sales floor
- Keep up-to-date on store and personal sales goals
- Develop new and exciting content for the store Facebook page
- Merchandise the store, while following company planograms
Course Hero
Intern 2013
- Managed a team of 15 to achieve weekly goals
- Maintained flow of study materials from my team
- Spread the word on-campus about Course Hero Knowledge Drive
- Completed weekly and monthly goals to donate books to Africa
Accomplishments
- Published in 2013 & 2014’s ISU Creative Writing Journal
- Hot Topic’s Employee of the Month (October 2013) (March 2014)
- Musician’s Friend MVP, January 2015
- Musician’s Friend AOM, July 2015
Skills
- Event Coordination
- Social Media/ Networking
- Customer Service
- Team Management
- Writing: Reporting, Blogging, Fiction, Poetry
- Website Design
- Recruiting
- Graphic Design
- Proficient in Microsoft Office Suite